Shipping Policy

We process all orders within 3 to 5 business days (excluding weekends and holidays) after your order confirmation email is sent. Please note that this timeline does not apply to made-to-order items or pre-orders, which have their own production schedules.

Once your order is shipped, you’ll receive a notification with tracking details. Kindly allow up to 24 hours for tracking information to update and reflect transit activity.

During peak holiday periods, please anticipate potential delays due to high shipping volumes. We appreciate your understanding and patience as we work to ensure your order reaches you as quickly as possible.

Domestic Shipping

Shipping Rates & Delivery Times

  • Economy - $6 (5 to 8 business days)
  • Standard - $10 (3 to 4 business days)
  • Express - $45 (1 to 2 business days)

Shipping Rates & Delivery Times

  • Economy - $6 (5 to 8 business days)
  • Standard - $10 (3 to 4 business days)
  • Express - $45 (1 to 2 business days)
International Shipping

We offer international shipping to Canada, Mexico, Europe, and APO/FPO military addresses. Please be aware that your order may be subject to import duties, taxes, and fees (including VAT) upon arrival in your destination country. These charges are determined by local customs regulations and are the responsibility of the customer. Cadena Collective does not cover or manage these additional costs.

Shipping Rates & Delivery Times

Standard International: $45 (Estimated delivery within 12–18 business days)

We offer international shipping to Canada, Mexico, Europe, and APO/FPO military addresses. Please be aware that your order may be subject to import duties, taxes, and fees (including VAT) upon arrival in your destination country. These charges are determined by local customs regulations and are the responsibility of the customer. Cadena Collective does not cover or manage these additional costs.

Shipping Rates & Delivery Times

Standard International: $45 (Estimated delivery within 12–18 business days)

Pre-Orders & Made-to-Order Products

Our pre-order and made-to-order items are completely hand-crafted with attention to detail. Due to this intricate craftsmanship, production and delivery timelines may vary. Each product listing provides specific details on the estimated production time and tentative shipping schedule.

If you have any questions or need further clarification, please feel free to contact us at service@cadenacollective.com—we’re here to assist you.

Our pre-order and made-to-order items are completely hand-crafted with attention to detail. Due to this intricate craftsmanship, production and delivery timelines may vary. Each product listing provides specific details on the estimated production time and tentative shipping schedule.

If you have any questions or need further clarification, please feel free to contact us at service@cadenacollective.com—we’re here to assist you.

Navidium Package Protection

You never know what life will throw at you, so just in case, we have optional package protection that is automatically added to your cart. This means you can rest easy knowing your order is insured while you wait to get your hands on it. Opting in for package protection means your order will be protected from damage, loss, or theft. However, you can opt out of package protection and remove it at checkout. 

What is considered lost, stolen, or damaged:
  • A package is deemed lost when carrier status states "delivered’", but the package has not been received by the customer. We advise that you allow up to 7 business days for U.S. domestic shipments (15-20 days for international shipments, including Canada).
  • Shipments that state 'delivered' by the carrier but were delivered to the incorrect address.
  • Shipments that have been determined lost by the carrier.

  • A package is deemed lost when carrier status states "delivered’", but the package has not been received by the customer. We advise that you allow up to 7 business days for U.S. domestic shipments (15-20 days for international shipments, including Canada).
  • Shipments that state 'delivered' by the carrier but were delivered to the incorrect address.
  • Shipments that have been determined lost by the carrier.

If your order is marked as delivered but you have not received it:
  • Please follow the tracking history from the courier's site in detail and make sure the shipping address you submitted is correct.
  • We encourage you to inspect your surroundings and check with any household members. Additionally, we ask that you check with your neighbors as well.
  • For items that were not delivered but were marked as delivered, you must wait seven days before filing a claim. We have found that the item displays as delivered, but it arrives a day or two later.
  • Please follow the tracking history from the courier's site in detail and make sure the shipping address you submitted is correct.
  • We encourage you to inspect your surroundings and check with any household members. Additionally, we ask that you check with your neighbors as well.
  • For items that were not delivered but were marked as delivered, you must wait seven days before filing a claim. We have found that the item displays as delivered, but it arrives a day or two later.
Declined Package Protection?

If you declined Package Protection, and your package has been lost, stolen, delayed, or damaged, we are not able to assist with compensation or replacement of your order.

  • You can opt out of Navidium Shipping Protection, but by doing so, we will not be liable for lost or stolen packages—including those that are confirmed delivered by the carrier.
  • If a package is lost or damaged in transit, and no insurance was purchased for the item(s), products will not be re-shipped.

If you declined Package Protection, and your package has been lost, stolen, delayed, or damaged, we are not able to assist with compensation or replacement of your order.

  • You can opt out of Navidium Shipping Protection, but by doing so, we will not be liable for lost or stolen packages—including those that are confirmed delivered by the carrier.
  • If a package is lost or damaged in transit, and no insurance was purchased for the item(s), products will not be re-shipped.

Important Information
  • Shipping protection is non-refundable.
  • Shipping protection cannot be canceled after an order has shipped.
  • If a customer returns products, the costs associated with package protection or shipping will not be refunded to them.
  • Shipping protection is non-refundable.
  • Shipping protection cannot be canceled after an order has shipped.
  • If a customer returns products, the costs associated with package protection or shipping will not be refunded to them.